Got questions?
General
What services does Innovix99 provide?
Innovix99 provides complete digital solutions including website design, ecommerce development, UI/UX design, mobile app development, and digital marketing services. Our goal is to help businesses build a strong online presence with fast, modern, and conversion-focused websites.
Who are your services suitable for?
Our services are ideal for startups, small businesses, entrepreneurs, and established companies looking to create or improve their online presence. Whether you need a simple business website or a full ecommerce platform, our solutions are designed to scale with your business.
How long does it take to build a website?
A typical business website can be completed within 4–7 days, depending on the number of pages and features required. Ecommerce websites may take 7–12 days because they involve additional functionality such as product management, payment gateways, and order processing.
Do I need technical knowledge to manage my website?
No. All websites we build include a user-friendly admin dashboard that allows you to update content, add images, publish blog posts, or manage products without any technical knowledge.
Do you work with clients outside the UAE?
Yes. While we are based in the UAE, we work with businesses worldwide and can manage projects remotely through email, video meetings, and collaborative tools.
Pricing
Do you offer Pay 3 Plan?
Yes. We offer a Pay in 3 installment option to make website development more affordable for businesses. Clients can split the total project cost into three equal monthly payments. This option is available when the website is hosted and managed by Innovix99, and an additional AED 150 management fee applies for using the installment plan. This allows businesses to launch their website quickly while spreading the payment over a short period.
Are there any hidden charges in your pricing packages?
No. Our packages clearly outline the features included. If additional features or custom functionality are required, we will always discuss the scope and provide a transparent quotation before proceeding.
What are the payment terms for website development?
Our standard payment structure is 50% advance payment to start the project and 50% upon completion before the website goes live. This approach ensures transparency and keeps the development process smooth for both parties.
Can I upgrade my package later?
Yes. If your business grows or you need additional pages, ecommerce functionality, or custom features, your website can easily be upgraded without rebuilding it from scratch.
Do you offer website maintenance services?
Yes. After the website is launched, we offer optional maintenance plans that include updates, backups, performance optimization, and security monitoring to keep your website running smoothly.
eCommerce
What platform do you use for ecommerce websites?
We primarily build ecommerce websites using WooCommerce on WordPress, which provides flexibility, security, and full control over your online store.
Can I accept online payments on my ecommerce website?
Yes. We integrate secure payment gateways so customers can pay online using credit cards, debit cards, or other payment methods supported in your region.
Can I manage products and orders myself?
Absolutely. Your ecommerce dashboard will allow you to add products, update pricing, manage inventory, track orders, and monitor sales easily.
Will my ecommerce website work on mobile phones?
Yes. All ecommerce websites we develop are fully mobile-responsive, ensuring a smooth shopping experience on smartphones, tablets, and desktops.
Can my ecommerce store grow as my business expands?
Yes. Your online store can scale easily by adding more products, new payment options, advanced shipping rules, and additional features as your business grows.
Websites
What type of websites can you build?
We build a wide range of websites including business websites, corporate websites, portfolio websites, landing pages, blogs, and ecommerce platforms.
Will my website be optimized for search engines?
Yes. Every website we develop includes basic SEO setup, including optimized structure, fast loading speed, mobile responsiveness, and search engine friendly pages.
Can I update the content of my website after launch?
Yes. You will have full access to the website admin panel where you can update text, images, pages, and blog posts anytime.
Will my website be secure?
Yes. We implement security best practices including SSL encryption, secure login protection, and basic security configurations to protect your website from common threats.
Do you provide website redesign services?
Yes. If you already have an existing website that looks outdated or performs poorly, we can redesign and optimize it to improve user experience and performance.
Custom Functionality
Can you build custom features for my website?
Yes. We can develop custom functionality tailored to your business needs such as booking systems, membership portals, custom forms, CRM integrations, or API integrations.
How do you handle custom development requests?
We first analyze your requirements, define the technical scope, and then provide a proposal outlining the development time and cost.
Can you integrate third-party tools into my website?
Yes. We can integrate tools such as payment gateways, marketing platforms, analytics tools, CRM systems, or other external services required for your business.
Can my website connect with social media platforms?
Yes. We can integrate social media feeds, sharing options, and messaging integrations such as WhatsApp or Messenger.
Do you support multilingual websites?
Yes. If your business serves multiple regions or languages, we can create multilingual websites to reach a broader audience.
Aftersales
What support do you provide after the website goes live?
We provide technical support for the period included in your package. During this time we help with minor updates, troubleshooting, and guidance on using your website.
Will I receive training to manage my website?
Yes. We provide basic guidance so you can easily manage content, update pages, and operate your website dashboard.
What happens after the support period ends?
You can continue using your website normally. If you require ongoing assistance, we offer optional maintenance and support packages.
Do you provide backups and security updates?
Yes. For clients who choose our maintenance services, we regularly update plugins, perform backups, and monitor website security.
Can you help with marketing after my website is live?
Yes. We offer additional services such as SEO, Google Ads, social media marketing, and digital marketing strategies to help you grow your online presence and attract more customers.